Refund Policy

We strive to offer our customers quality products, in sustainable packaging to minimise the impact on the environment.

Owing to sustainable Glass packaging and the perishable & consumable nature of our products, we do not accept Returns of Dairy or our other products.

We also do not offer Refunds for our products in case of Returns.

Cancellation of your order is not possible once the order has been confirmed or shipped.

Transit Damages:

We advise you to check the package condition on receiving the product.

In case you receive a product in a damaged condition from our Delivery Staff or Courier Partner, please reach out to us with photographs of the damaged product and your invoice, at customercare@urmilmilk.com 

Our Customer Care Team will review your request and revert with an appropriate solution to your concern, within 3 working days. We may replace the damaged product, or refund your payment towards the damaged product, on a case-to-case basis, at our discretion.

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